Library Closure FAQs
While our doors are closed, library staff will periodically be checking our voicemail, so please leave us a message at (708) 672-8017. We are also available by email at email@example.com or via Facebook Messenger.
If you haven’t already, please read this message from the Library Director and Board of Trustees.
My library card expired, I have fines/bills, or I don’t have a card, so I can’t view any digital resources!
- If your library card expired in 2018 or later, it will be automatically reinstated until July 2020.
- Cards with fines/bills less than $100 have also been temporarily reinstated.
- If you do not have a library card, you can now register online. Fill out the form, and you will immediately receive a temporary number, which will allow you to access online resources only. When the library reopens, you will need to come in and follow our standard procedures to verify your address for full library privileges.
- If you are still having issues or need your library card number for access to online resources, please contact us at 708-672-8017 or firstname.lastname@example.org.
I have an item that’s due while you are closed. What should I do?
Update 5/18/20: our book drops are now open. That being said, we currently have thousands of items out and want to reassure everyone that there is NO RUSH to return materials. Due dates have been extended until at least June 29 and fines are not being charged at this time.
For safety, all materials returned will undergo a quarantine period before being checked in and cleared from your account.
If you find that the book drops are full when you come to return materials, please do not leave them outside. Instead, we request that you bring them back at another time. We will be emptying the book drops as often as we can and we appreciate your cooperation and understanding in this unprecedented situation.
What about overdue fines?
There will be no overdue fines for items incurred during the time we are closed.
What should I do if I receive overdue or late notices?
You can ignore them for now.
Can I still place holds?
Update 5/27/20: Yes! You can still access our online catalog and place holds. You will be placed in the holds queue, as usual, and will be notified when those items are available for pick-up.
Curbside Delivery service for holds begins June 1. The hours for curbside delivery are 10 am – 4 pm Monday-Friday with expanded hours to come. Up to 15 items at a time can be delivered including a maximum of 5 movies or video games.
Currently, only Crete Public Library materials are available to reserve because there is no delivery service from other libraries yet. After a hold is placed, please allow 24 hours for processing. Once the item(s) is ready for pickup, the library will call you. Please do not come to the library before receiving this notification. You will have 7 days to pick up your materials.
If you placed a reserve on an item from another library that came in before we closed on March 14, but you were unable to pick it up, we still have it. The library is calling all of those people directly so they can pick the items up through curbside delivery.
How does Curbside Delivery work?
Update 5/27/20: At the library, there are now four designated parking spaces for Curbside Delivery. The parking spots are marked with signs featuring Wilbur the Pig, Harry Potter, Coraline, and the Mo Willem’s Pigeon along with the library’s telephone number. Once parked, please call the library and tell us which spot is yours. The library staff member will then ask for your library card number so the item can be checked out to your account and a due date slip printed.
Please remain in your car. A library staff member wearing PPE will bring your item(s) out in a bag. To verify your transaction, hold up your library card through the window. If possible, pop your trunk and the item(s) will be placed inside. If your vehicle does not have a trunk, item(s) can be placed in the backseat.
If you prefer to walk, instead of drive, to the library, the same procedures will be followed at a table under the canopy at the library’s entrance. Please maintain a 6-foot distance from the library staff member when the items are brought out to you.
If you have materials to return to the library, please use the book drops instead of the curbside delivery service. For safety reasons, curbside delivery staff will not accept materials for return. All materials returned to the library will undergo a quarantine process which begins at the book drops. Thank you for your cooperation and understanding.
Can I still donate items?
At this time we are not accepting donations. Please do not leave materials at the library. We’ll let you know when we are accepting donations again.
Can I access all the online learning resources?
Yes! As long as you have a library card number, you can use a number of our research databases as well as several ebook, audiobook & movie databases. We are also updating our Facebook with information on digital resources you can view outside of the library.