Library Reopening FAQs
Library staff will be answering phone calls from 9:30 am – 8:30 pm on Monday-Thursday and 9:30 am – 4:30 pm on Friday-Saturday. Call us at 708.672.8017. We are also available by email at email@example.com or via Facebook Messenger.
Is the library building open?
Yes, with limited services and a limited number of people using the library at the same time. We are encouraging library visitors to make appointments for browsing and computer use. We are continuing to offer Curbside Delivery, telephone assistance, Youth Services kits and charity craft kits.
What are the library’s current hours?
10 am – 8 pm Monday-Thursday
10 am – 4 pm Friday & Saturday
By calling the library at 708.672.8017. You will be directed to either the Youth Services or the Adult Services Department for scheduling the appointment. We now have a front doorbell. If a library staff member is not at the door, please ring the doorbell when you arrive for your appointment.
For everyone’s health and safety, a quick visit is advised. Please observe social distancing and wear a mask covering both your nose and mouth. If you are unable to wear a mask, please call the library to make special arrangements.
We are scheduling them for 30 minutes, but a quick visit is advised.
How long are the computer appointments?
Sessions can be booked for 60 minutes for Crete Public Library patrons and 30 minutes for guests. Drop-ins are welcome if there are computers open. Computer usage is limited to six stations on the first floor, situated a safe distance apart. Due to the limited availability of computers, we ask that they be used for essential tasks (filing for unemployment, searching for a job, creating a resume, or accessing email) rather than for entertainment.
For everyone’s health and safety, social distancing and masks covering both nose and mouth will be required of all computer users.
Can I place holds on materials from other libraries?
Yes! Please be aware that there may be a delay in receiving them until the backlog of prior holds is caught up.
Can I receive help with photocopying, printing, scanning, and faxing? Yes, we are now offering those services through Curbside Delivery and inside the building. Please contact the Information Desk at 708.672.8017 for more information.
Is notary service available?
Yes, during our Curbside Delivery hours, when a notary is available. Please phone the library in advance at 708.672.8017.
How does Curbside Delivery work?
We have six designated parking spaces for Curbside Delivery. The parking spots are marked with numbered signs featuring book characters (Wilbur the Pig, Harry Potter, Coraline, Pigeon, Sherlock Holmes, and Clifford) along with the library’s telephone number. Once parked, please call the library and tell us which spot is yours. The library staff member will then ask for your library card number so the item can be checked out to your account and a due date slip printed.
Please remain in your car. A library staff member wearing PPE will bring your item(s) out in a bag. To verify your transaction, hold up your library card through the window. If possible, pop your trunk and the item(s) will be placed inside. If your vehicle does not have a trunk, item(s) can be placed in the backseat.
If you prefer to walk, instead of drive, to the library, the same procedures will be followed at a table under the canopy at the library’s entrance. Please maintain a 6-foot distance from the library staff member when the items are brought out to you.
If you have materials to return to the library, please use the book drops instead of the curbside delivery service. For safety reasons, curbside delivery staff will not accept materials for return. All materials returned to the library will undergo a quarantine process which begins at the book drops. Thank you for your cooperation and understanding.
What do I do with library materials I want to return?
Our book drops are open 24/7. For safety, all materials returned will undergo a quarantine period before being checked in and cleared from your account. Fines are not being charged at this time.
What should I do if I receive overdue or late notices?
You can ignore them for now.
What should I do if my library card is expired?
Come visit the library to renew your card. You will need to show a current driver’s license as proof of residency within the library district. There is no cost to replace or renew an expired library card.
What should I do if I have fines or bills?
Come visit the library to make a payment. At this time we are not making change, so please bring exact change, a check, or a credit card to pay. If you prefer to pay from home, you may also pay your fees online with a credit card by logging into the SWAN Catalog and viewing the Fines tab under My Account.
Can I donate items?
At this time we are not accepting any donations for the library. Instead, we have a donation bin from Discover Books located in the northwest corner of our parking lot.
Messages from our Executive Director and the Board of Library Trustees can be found here.